FREQUENTLY ASKED QUESTIONS
Categories
Havana Concept
Havanaconcept is a boutique brand offering decorative and upholstery fabrics designed with a focus on sustainability, quality, and timeless aesthetics.
You can reach us via our contact form or by e-mail ([email protected]). We aim to respond to all inquiries as quickly as possible.
Yes. Havanaconcept is a trusted brand with an established global sales history. We have been selling on Etsy under the name Havana Fabrics, where we have successfully completed 4,500+ orders to customers all around the world.
Our website is protected with 256-bit SSL encryption, ensuring that all personal and payment information is transmitted securely. We do not store credit card details, and all transactions are processed through trusted and secure payment providers.
Products
All of our fabrics are produced in Turkey in facilities that comply with ethical and responsible manufacturing standards.
Our fabrics have a standard width of 140 cm and are made from durable microfiber, offering a strong and long-lasting structure. They are commonly preferred for upholstery and curtain applications thanks to their versatility and resistance.
In addition, our fabrics are suitable for decorative uses such as table runners, cushion covers, and tablecloths. With an approximate weight of 325 grams per square meter, they provide an ideal balance between durability and drape.
Yes. Our production process prioritizes sustainability by using eco-friendly dyes, certified yarns, and low-waste manufacturing practices.
Yes, our fabrics are sold by the meter. Minimum order quantities and measurement details are clearly stated on each product page.
Yes, samples are available for many of our products. If sample ordering is possible, you will find this option on the relevant product page.
Colors may vary slightly depending on screen settings. We recommend ordering a sample to ensure color accuracy before placing a full order.
Shipping
Orders are typically prepared within 2–5 business days. Preparation time may vary for custom orders or large quantities.
Yes. Havanaconcept ships worldwide and currently delivers to more than 40 countries.
Shipping costs are automatically calculated at checkout based on the delivery address, package weight, and selected shipping method.
Any customs duties, import taxes, or local fees applied to international shipments are the responsibility of the buyer. These charges vary by country.
Payments
We accept credit cards and secure international online payment methods. Available options are displayed at checkout.
Yes. Our website is protected with 256-bit SSL encryption, ensuring that all personal and payment information is transmitted securely. We do not store your credit card details, and all transactions are processed through trusted and secure payment providers.
Returns
Due to the nature of cut fabric, returns are not accepted. However, if you receive a defective product or an incorrect item, please contact us via e-mail ([email protected]) and we will assist you promptly.
