Shipping Policy

Shipping Policy (Worldwide Shipping Only)

Last updated: January 2026
Business operator: Dekorinyo Kumaş ve Ev Tekstili – Gamze Gürbüz Şardağ
Brand: Havana Concept – Fabrics and Home Textiles
Website: havanaconcept.com

1. Processing Time

All orders are prepared and shipped within 1–3 business days.
Custom-sized or special-cut fabric orders may require additional preparation time.

You will receive an email confirmation once your order has been shipped.

2. Shipping Regions (Worldwide Only)

We ship worldwide to all countries supported by our courier partners.

Regions we ship to include (but are not limited to):

  • Europe

  • North America

  • South America

  • Asia

  • Middle East

  • Australia & Oceania

  • Africa

If your country is not listed during checkout, shipping may not be available.

3. Delivery Times (Estimated)

Delivery times vary based on country and customs processing:

  • Europe: 2–9 business days

  • North America: 2–10 business days

  • Middle East: 2–10 business days

  • Asia & Australia: 3–12 business days

  • Rest of the World: 3–12 business days

Delivery times may be extended due to public holidays, customs clearance, or carrier delays.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Destination country

  • Package weight and size

  • Carrier rates

International customers are responsible for any customs duties, taxes, or import fees charged by their country.

5. Tracking

All shipments include a tracking number.
Once your order ships, you will receive:

  • Tracking code

  • Carrier information

  • Tracking link

You can also view your tracking details in your account on our website.

6. Incorrect Address or Failed Delivery

If the shipping address provided by the customer is incomplete or incorrect:

  • Reshipping fees will be charged to the customer

  • Shipping fees are non-refundable

If a package is returned to us due to failed delivery, we will notify you.

7. Lost or Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours and provide photos of the damage.

If your package appears lost in transit:

  • We will open an investigation with the shipping carrier

  • Investigation times vary (typically 5–10 business days)

8. Contact Information

For any questions regarding shipping:

Email: [email protected]
Phone: +90 542 653 33 96
Address: Cumhuriyet Mah. Arpa Suyu Sok. Zafer Apt. No:50/2, 34380 Istanbul, Turkey